FAQs

Currently, we do not offer custom products. However, we do have small batches of one-off pieces, which are one of a kind variants of existing Glasslab303 pieces blown using heady full color tubing.

At this time, we aren’t able to offer repairs or returns, as shipping used glass across state lines is risky business. However, please reach out to our team either via phone, email, or Instagram, and we will be more than happy to evaluate your situation and offer you a store credit or coupon towards a replacement.

If you need replacement accessories, reach out to us at 720-573-6933, or send us an email detailing what you need to pipedupco@gmail.com!

All of our products are made using first-quality borosilicate glass ranging from 5mm to 7mm thickness, with color rods, tubing, opals and dichro made in the USA. We source all of our raw materials from highly reputable names in the American glass industry, including Northstar Glass, Greasy Glass, Hand of Man Tubing, Trautman Art Glass, ABR Imagery and Molten Aura Labs.

If you received an incorrect product or your product came broken, please email us at Pipedupco@gmail.com, or call us at 720.573.6933 to have us resolve the issue for you! Be very careful when handling broken glass! Refer to our conditions of Use for more extensive details about returns and replacements.

The backside of our pieces only receive our “Colorado Certified” logo after they have passed a thorough final quality inspection at our facility in Denver, Colorado.

We recommend first rinsing the piece with hot water. After giving it a rinse and wiping away debris in places you can reach, dump the water out. Afterwards, a mixture of fine iodine salt and isopropyl alcohol (over 90%) vigorously shaken throughout the piece is the most effective option to clean away stubborn residue. You may have to do this a couple of times depending on frequency of usage with your piece.

Use caution when handling hot water! Never fill a cold piece of glass with very hot water until it has had a chance to adjust to room temperature.

Shipping often occurs same-day for most orders before 3pm (Mountain Standard Time). We ship directly from Denver, Colorado, and it takes about 3-5 business days for delivery in the USA.

Due to COVID-19 pandemic shutdowns, we have very limited availability on multiple products. We are working extremely hard to replenish stock on popular items, and appreciate the patience! If you have questions regarding availability on certain pieces or would like to reserve a product, please contact our Customer Service line at (720)-573-6933, or email us at pipedupco@gmail.com.